From Order taker to Performance Partner

Arun Pradhan

At a time when L&D professionals should be in demand to support rapid change and agility, we are too often stuck in 'course factory' roles, taking orders for training content.This session leverages a simple canvas and process to help shift that relationship. Focusing on a common point of 'first contact' with stakeholders, the moment when they request training, this interactive session will work through a tasted approach to shift the conversation towards a performance-based one. In doing so, it will help you identify success metrics that matter, use personas to quickly explore current state, and identify high-value behaviours and blockers to move forward - all in a 30-minute co-design session.Doing so will support you to develop targeted evidence-based solutions that deliver value to your organisation and help your reinvention as a strategic performance partner.